Privacy Policy

1. Introduction & Scope

At Sainfoxiya Inc. ("Sainfoxiya", "we", "us", or "our"), safeguarding your privacy is fundamental to our platform operations. This Privacy Policy details the types of personal information we collect when you visit our web application, purchase instant e-vouchers or digital gift cards, register an account, or communicate with customer care.

2. Information We Collect

When you interact with the Sainfoxiya gift card portal, we collect data necessary for transaction processing, anti-fraud verification, and instant e-voucher delivery:

• Identity & Contact Details: Full name, email address, and optional phone number (used exclusively for SMS e-gift card voucher delivery).
• Recipient Details: Recipient name, custom gift message, and recipient email address if purchasing a gift for someone else.
• Transaction History: Date and time of order, brand e-cards selected, denomination amounts, currency, and redemption code status.
• Technical & Device Data: IP address, device operating system, browser type, geographical region, and cookie session identifiers to prevent fraudulent card clearing.

3. Payment Card Security

Sainfoxiya adheres strictly to Payment Card Industry Data Security Standards (PCI-DSS Level 1 compliance). We do NOT process, store, or log sensitive debit or credit card CVV/CVC numbers on our servers.

All payment transactions are handled through encrypted tokenized gateways including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Crypto payment networks.

4. How We Use Your Information

We process your data based on legitimate business needs and legal obligations:

5. Cookies & Tracking Technologies

We utilize standard browser cookies and local storage tokens to remember your shopping cart contents, selected currency preferences (USD, EUR, GBP, INR), and maintain active user session state. You may disable non-essential cookies via your web browser settings.

6. Your Rights Under GDPR & CCPA

Depending on your region, you hold the following rights regarding your personal records:

• Right to Access: Request a complete export of your personal data held in our active systems.
• Right to Erasure ("Right to be Forgotten"): Request full deletion of your profile and transaction archives, subject to statutory tax record retention requirements.
• Right to Rectification: Update or correct inaccurate account profile details.
• Right to Opt-Out: Unsubscribe from marketing communications at any moment with a single click.

7. Contact Our Data Protection Officer

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our privacy compliance team:

8. Statutory Grievance Officer (Government of India Mandate)

In accordance with the Digital Personal Data Protection (DPDP) Act 2023 and Information Technology SPDI Rules 2011 (Rule 5(9)), the contact details of the statutory Grievance Redressal Officer are provided below: